FCA opens enforcement probe into second motor finance CMC
The FCA opened an enforcement investigation into Consultation Claims Limited regarding motor finance claims conduct between April and December 2025, including allegations of forged signatures.
This is the second FCA enforcement action against a motor finance CMC, signalling intensifying scrutiny of the claims ecosystem ahead of the broader motor finance redress scheme. Lenders should expect heightened challenge over claim validity.
Affects motor finance lenders processing CMC-originated claims and the broader redress framework integrity.
Action Required
Review claims management firm relationships and intake controls for motor finance redress claims to ensure consent and authenticity verification.
Demonstrates FCA willingness to pursue CMCs criminally engaged in fraudulent claims, shaping redress scheme dynamics.
Strengthen verification of claimant consent and signature authenticity on CMC-submitted motor finance complaints; document refusals tied to suspected unauthorised submissions.
“The FCA opened an enforcement investigation into Consultation Claims Limited regarding motor finance claims conduct April-December 2025, including allegations consumers were signed up without consent and signatures forged.”
Published: 2026-06-17